

Wireless Networks
Benefits of our Service

Digital Delivery Platform
Cloud-based and agnostic Wireless Network Management Platform that gives real-time visibility of your wireless network health and performance through a single pane of glass.

Micro Services
Service customization and digital delivery platform adaptation to effectively manage your business’s pain points.

Cost Effective
Nearshore bilingual talent focused on network engineering and software development.
Service Framework

DIGITAL DELIVERY PLATFORM
A practical online tool where you can view real-time information on SLAs and the performance of your wireless devices. Go deep into data consumption, benefit from pre-configured automatic alerts, and access practical performance reports, all through a single dashboard.



Service Management
• Realtime SLAs
• Current # of Incidents
• ITSM (Jira/Servicenow)
Performance Monitoring
• Inventory
• Network’s Speed
• Speed Anomaly Detection
• Speed Testing on Demand
• Latency / Jitter
Data consumption
• Current/Historic
• Data Usage
• Data Usage in $ – Custom Integration
• Data Reconciliation – Custom Integration (Used vs Billed)
Analytics
• Site Scoring
Edge Integrations
• Access Points’ Top Brands
• Edge Agnostic / Integrations
Micro services
• Alerts Customization
APIs
Single Pane of Glass
Integrations already
on our Digital Delivery Platform
Wireless
Routers
Wireless Routers

Access
Points
Access Points
Mobile POS
Systems
Coming Soon
Mobile POS Systems
Coming Soon
ITSM
ITSM


Challenge
Backup Internet Connection + 600 Locations
Need
Guarantee optimal speed on all ocations before deployment phase
Microservice
App for Speed Testing on Demand


Problem detected at the cellular tower. The carrier fixes it with the data at hand.
1-hour testing option provided the necessary stress test to guarantee optimal throughput.

SMART
MONITORING
• 24/7 proactive system monitoring.
• Multi-platform notification/escalation system.
• Auto-resolve notification alerts.
TIER 1
SERVICE DESK
• 24/7 service desk support on event detection.
• Ticket management.
• Front-line technical support monitoring.
• IT Service Management. Incidents, SRs, Change.
TIER 2
ENGINEERING
• 24/7 technical engineering support for promoted incidents from T1.
• Trend analysis and advanced system administration.
• Network and application, configuration, and troubleshooting.
• Configuration, Testing, and Implementation.
TIER 3
VENDOR
• Premier Engineering Support to escalate issues for appropriate third-party technical support.
• Manage ticket hand-off and verify problem resolution.
• Configuration, Testing, and Implementation.









End to End Wireless Solutions

Technical
Support


Equipment


Staging, Kitting
& Installation


Managed
Services
