Wireless Networks

Benefits of our Service

Digital Delivery Platform

Cloud-based and agnostic Wireless Network Management Platform that gives real-time visibility of your wireless network health and performance through a single pane of glass.

Micro Services

Service customization and digital delivery platform adaptation to effectively manage your business’s pain points.

Cost Effective

Nearshore bilingual talent focused on network engineering and software development.

Service Framework

DIGITAL DELIVERY PLATFORM

A practical online tool where you can view real-time information on SLAs and the performance of your wireless devices. Go deep into data consumption, benefit from pre-configured automatic alerts, and access practical performance reports, all through a single dashboard.

Service Management

• Realtime SLAs
• Current # of Incidents
• ITSM (Jira/Servicenow)

Performance Monitoring

• Device Geolocation
• Inventory
• Network’s Speed
• Speed Anomaly Detection
• Speed Testing on Demand
• Latency / Jitter

Data consumption

• Current/Historic
• Data Usage
• Data Usage in $ – Custom Integration
• Data Reconciliation – Custom Integration (Used vs Billed)

Analytics

• Historic Reports
• Site Scoring

Edge Integrations

• Wireless Routers’ Top Brands
• Access Points’ Top Brands
• Edge Agnostic / Integrations

Micro services

• Pain Points
• Alerts Customization

APIs

• Open and Private APIs

Single Pane of Glass

• Other Platforms Integrations

Integrations already
on our Digital Delivery Platform

Wireless
Routers

Wireless Routers

Access
Points

Access Points

Mobile POS
Systems

Coming Soon

Mobile POS Systems

Coming Soon

ITSM

Challenge

Backup Internet Connection + 600 Locations

Need

Guarantee optimal speed on all ocations before deployment phase

Microservice

App for Speed Testing on Demand

Problem detected at the cellular tower. The carrier fixes it with the data at hand.

1-hour testing option provided the necessary stress test to guarantee optimal throughput.

SMART
MONITORING

• 24/7 proactive system monitoring.
• Multi-platform notification/escalation system.
• Auto-resolve notification alerts.

TIER 1

SERVICE DESK

• 24/7 service desk support on event detection.
• Ticket management.
• Front-line technical support monitoring.
• IT Service Management. Incidents, SRs, Change.

TIER 2

ENGINEERING

• 24/7 technical engineering support for promoted incidents from T1.
• Trend analysis and advanced system administration.
• Network and application, configuration, and troubleshooting.
• Configuration, Testing, and Implementation.

TIER 3

VENDOR

• Premier Engineering Support to escalate issues for appropriate third-party technical support.
• Manage ticket hand-off and verify problem resolution.
• Configuration, Testing, and Implementation.