Streamline Your Operations with
LinkAmerica’s BPO Services
In today’s dynamic business environment, staying ahead means optimizing every facet of your operations. At LinkAmerica, we offer cutting-edge Business Process Outsourcing (BPO) solutions that transform complex processes into simple, efficient, and cost-effective operations—all while enhancing your bottom line.
Why Partner with LinkAmerica?
With over 25 years of experience, LinkAmerica is a trusted name in providing technology and business services across the USA, Costa Rica, Colombia, and Peru. From start-ups to Fortune 100 companies, our solutions are designed to meet your unique operational needs—whether they are customer-facing or back-office.
Key Features of Our BPO Services
Seamless Integration
Enjoy a smooth transition with minimal disruption, supported by our proven track record of deploying scalable, personalized solutions across various engagement models.
Expert Talent at Your Service
Access advanced engineers, project managers, and process specialists—providing the expertise you need, when you need it.
Operational Optimization
Leverage real-time reporting and process optimization to improve decision-making and streamline your workflows.
High-Quality, Multilingual Support
Expand your customer interactions with skilled professionals providing English, Spanish, and Portuguese language support—operating across North American time zones.
Benefits for your Business
Immediate ROI
Reduce costs and enhance efficiency through labor optimization and process improvements.
Scalable Solutions
Seamlessly expand your team to manage peak workloads or seasonal demands, with minimal oversight required.
Tailored to Your Needs
We adhere to strict ITIL processes and offer personalized solutions that evolve with your business.
Comprehensive Customer Support
Enjoy 24x7x365 support, troubleshooting, and proactive monitoring for mission-critical applications.
Diversity and Federal Program Benefits
As a Minority Owned business, we offer unique advantages for meeting diversity and federal program requirements.
Our Services at a Glance
Sales Offload Support
Free your sales team from post-sales tasks, allowing them to focus on generating new revenue.
Pre-Sales Engineering Support
Reduce the costs of advanced engineering for multi-vendor environments, including Cisco, Adtran, CradlePoint, and others.
Day 2 Engineering Operations
Rely on round-the-clock technical support and proactive monitoring to ensure your business-critical systems remain operational at all times.
