Managed Services
As providers, we align people & technology to help companies have a seamless digital transformation.
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Benefits of Managed Services
Revenue Optimization Center
Transform complex processes into simple solutions to grow and optimize your revenue stream.
IT Infrastructure Design
As IT infrastructures get more complex, our service management is able to incorporate new technology into a new or already in place infrastructure.
Managed Services Center
We take a proactive approach in monitoring companies network, IoT connectivity, and VOICE to ensure connectivity 24/7/365.
Revenue Optimization Center
Transform complex processes into simple solutions to grow and optimize your revenue stream.
IT Infrastructure Design
As IT infrastructures get more complex, our service management is able to incorporate new technology into a new or already in place infrastructure.
Managed Services Center
We take a proactive approach in monitoring companies network, IoT connectivity, and VOICE to ensure connectivity 24/7/365.
Revenue Optimization at
Lower Cost with Managed Services
Revenue Success Center
Transform complex processes into simple solutions to grow and optimize your revenue stream. We manage your sales orders by directly engaging all relevant stakeholders, including end-customers, field technicians, and sales management. Our managed services control the complete end-to-end post-sales cycle through to completion, confirming key dates, tracking milestones, eliminating obstacles, resolving technical and on-site issues, and supervising the total customer experience to keep the project on-track and on-time, allowing your team to stay focused on new sales.
Drive higher revenue by letting sales focus on selling, while our managed services convert orders into cash.
Efficiency provided via
Supply Chain Operations with Managed Services
We take a proactive approach in monitoring and supporting our customers’ networks, IoT connectivity, VoIP, and applications to ensure connectivity and availability to critical business systems 24/7/365. We work together with our clients establishing service level agreements including response turnaround, update frequency, and escalation times. Our clients can keep track of established SLA’s and KPI’s.
quality control.
established SLA’s.
real-time dashboards.
costs
SME’s
availability
We also create, maintain, review, store, and comply with SOPs for the different supported services activities based on ITIL and other IT industry best practices third-party vendors for follow up purposes.
Infrastructure Managed Services
Tier1
Vendor Management.
Tier2
Technical Support Center, problem
and change management, advaced
engineering support.
Tier3
Help Desk, proactive monitoring,
incident and ticket management.
Tier4
Robotic Process Automation (RPA)
Meet Our Managed Services Experience
2500
Tickets per Month
1700
Clients &
Users
350
Organization
100
KBD Created
Lower Costs of Operations
with Managed Services
Leverage and seamlessly expand your existing team at lower costs
Depend on the highest quality controlst-sales support
Access multi-vendor support
Stay up to date on the latest technologies
How Link America’s Managed Services works
Consulting
We work side-by-side with our clients helping them transform into digital enterprises, providing a service with the expertise, resources, and recommendations
they need at every stage of their digitization initiatives
Data Visualization
With our managed services, we simplify complex data and provide real-time graphical analysis to enable your executive and sales teams to make informed and timely decision making
Advanced Analytics
We enable organizations to predict customer’s needs, provide proactive resolutions, automate transactions, and
deliver high-touch, high-value impact.
It Outsourcing
Our IT outsourcing services deliver cost-effective and process improvements for the latest advanced technologies, allowing you to focus on core competencies, wisely invest limited resources, and drive business transformation.
Cloud Services
We align business and technical requirements, document key measures of cloud adoption success, and create a tailored roadmap to move forward.
Application Modernization
Our managed services align with IT ecosystem architectures and improves systems interoperability.
Consulting
We work side-by-side with our clients helping them transform into digital enterprises, providing a service with the expertise, resources, and recommendations
they need at every stage of their digitization initiatives
Data Visualization
With our managed services, we simplify complex data and provide real-time graphical analysis to enable your executive and sales teams to make informed and timely decision making
Advanced Analytics
We enable organizations to predict customer’s needs, provide proactive resolutions, automate transactions, and
deliver high-touch, high-value impact.
It Outsourcing
Our IT outsourcing services deliver cost-effective and process improvements for the latest advanced technologies, allowing you to focus on core competencies, wisely invest limited resources, and drive business transformation.
Cloud Services
We align business and technical requirements, document key measures of cloud adoption success, and create a tailored roadmap to move forward.
Application Modernization
Our managed services align with IT ecosystem architectures and improves systems interoperability.
Managed Services Platforms
PaaS
